![]() ![]() Here is our refund policy for your further reference. Back to your refund request, if there is a technical issue that could not be resolved or a compatibility issue within 30 days after purchase, we will offer a refund. Maybe it went to your trash box, so you didn't check it timely. Besides, we'll send a reminder email to the customer before auto-renewal. ![]() To avoid any trouble caused by it, we have especially noted this point on the subscription page. Normally, the user will be auto-renewed if he/she subscribed to a yearly plan and didn't cancel it before the subscription ends. For this point, please let us explain it in more detail and see how we can help you solve the issue further. I understand your feeling, and it would be hard to accept if you were auto-renewed without being aware of it. Reply from Wondershare Updated Apr 24, 2023 Our support will contact you soon, please keep an eye on it. To further take care of your benefits, would you please send us your contact email or order number after receiving an invitation from Trustpilot? - Thank you for giving Wondershare enough trust to take care of your concern further. However, users who own a lifetime plan since Filmora9 or an older version can upgrade to the latest version for free. That is why we specified in our license policy that users who have a perpetual license might be charged for a major upgrade. For such versions to launch, it requires our company to invest huge efforts, time, and technicians in the research and development of software. The current Filmora 12 is an amazing new version with AI-related features bringing the tool to a new level. For your case, we'd like to explain it in more detail and then assist you further. I understand your confusion and appreciate your support of our software all the time. Reply from Wondershare Updated 2 days ago ![]()
0 Comments
Leave a Reply. |